Terms of Use

1. Identification and acceptance

RentIDs is a brand and platform operated by Unnitan Bera S.L., with Spanish tax ID (CIF/VAT) B88763073 and registered office at Paseo de Gràcia 95, 5º 1ª, 08008 Barcelona, Spain.

By accessing or using rentids.com, app.rentids.com or any RentIDs flow, you accept these Terms of Use. If you do not agree, you must not use the service.

2. Description of the service

RentIDs provides software for rental processes: organising tenants' documents, generating and reusing profiles or certificates, controlled sharing with agencies or authorised recipients, and workflow management for agencies.

RentIDs is not an estate agency, rental intermediary, credit scoring company, financial institution, lender or guarantor, nor a substitute for the own review carried out by agencies, landlords or users.

3. Users and accounts

RentIDs may be used by tenants, agencies, invited users and authorised internal staff. Some features require registration, authentication, an invitation or email verification.

Each user is responsible for keeping their credentials confidential, for the activity on their account and for providing correct, up-to-date and sufficient information to use the service.

4. Tenants' obligations

• Provide true, accurate and up-to-date information.
• Upload only their own documents or documents they are authorised to provide.
• Not upload fraudulent, altered or illegal documents, or third parties' documents without permission.
• Review what information they share, with whom and for how long, when the product offers access controls.

5. Agencies' obligations

• Use RentIDs lawfully and only to manage rental processes.
• Make their own selection, admission or contracting decisions under their own responsibility.
• Not use RentIDs for unlawful discrimination, harassment, data resale, scraping, unauthorised extraction or profiling beyond the intended use.
• Comply with the applicable rules on housing, data protection, consumer protection and non-discrimination.

6. Certificates, verification and reuse

RentIDs may generate certificates, profiles or verification summaries from the data and documents provided by the user. These certificates may have validity periods, expire, be withdrawn or require updating.

A RentIDs certificate does not guarantee that an application will be approved, does not replace the review by agencies or landlords and does not imply that all documentation is authentic, unless a contracted flow expressly states a different scope of verification.

Contracting or paying for verification or document review services does not guarantee a favourable result, a valid certificate, a verified status or a positive decision on a rental application. RentIDs may request additional information or documents, carry out reasonable checks and contact the user through the email provided to clarify inconsistencies, correct errors or ask for missing, insufficient or updated documents.

If the information provided is insufficient, inconsistent, unverifiable, apparently fraudulent, altered or does not match the documents provided, RentIDs may suspend or not complete the verification process, mark the corresponding status as not validated or equivalent, limit related features or not issue the certificate.

These situations do not necessarily mean a breach of the contracted service, since the review, analysis, handling of communications and verification decision are part of the service provided.

Reuse of certificates depends on the product rules, access permissions, certificate status, validity date and the context of the process.

7. Sharing and access

Users may share information, profiles or certificates through public links, private links, invitations or product flows. Recipients must use the information received only in the context of the corresponding rental process.

RentIDs may record access, sharing, granting of access, revocation or viewing events for security, traceability, audit and product operation.

8. Payments, subscriptions and price changes

Some services may be free, paid, promotional, beta, Early Access or subject to a subscription, limits, quotas or included features. Payments are processed through Stripe or another payment provider. RentIDs does not directly store full card details.

Prices, plans, limits, quotas and included features may change over time. Changes for new users or new purchases may apply immediately.

If a change affects an active recurring paid subscription, RentIDs will try to give reasonable advance notice, normally at least 30 days before it takes effect on billing.

Beta, promotional, launch or Early Access prices may be modified, discontinued, migrated or replaced. No user obtains a perpetual price guarantee unless expressly stated in writing.

For tenants, the RentIDs profile is free. Document review is a voluntary one-off paid service, with the final price including VAT shown before payment. No agency or landlord can require you to purchase it.

If, with the documents you provide, we cannot complete the verification, we refund the amount paid. There is no refund when the documents provided are false or have been tampered with.

Agency subscriptions can be cancelled at any time and stop renewing at the end of the current billing period.

8a. Right of withdrawal

If you purchase as a consumer, you have 14 calendar days from the purchase to withdraw without giving any reason. To do so, write to soporte@rentids.com from your account's email stating that you wish to withdraw. We will refund the amount within 14 days at most, using the same payment method.

Document review is a service provided at a distance. Before paying, we ask you to expressly confirm that you want it to start immediately. If you confirm:

• Once the review has been completed and you receive your verified profile, you can no longer withdraw.
• If you withdraw before it is finished, we will refund the amount minus the proportional part of the service already provided.

If you do not confirm that you want it to start immediately, we cannot begin the review.

9. Product changes and beta

RentIDs evolves continuously, especially during beta, private or early access phases. We may add, modify or remove features, flows, limits or availability. Beta services are offered with limited expectations of stability, continuity and freedom from errors.

10. Acceptable use

You may not use RentIDs for:

• Unlawful, fraudulent or abusive activities.
• Unauthorised access, attacks, interference, malware or exploitation of vulnerabilities.
• Scraping, automated extraction, data resale or reverse engineering where not permitted by law.
• Impersonation, false documents, data manipulation or misuse of other users' information.

11. Intellectual property and content

The RentIDs brand, software, design, texts, databases, structure, logos and content of the service belong to Unnitan Bera S.L. or its licensors.

Users keep their rights over the documents and data they provide. By uploading or entering them in RentIDs, they grant RentIDs the rights needed to store, process, display and share them only to the extent necessary to provide the service.

12. Third-party providers

RentIDs uses third-party providers to operate the service, including Stripe, Supabase, Vercel, Cloudflare, Resend and Google services where applicable. Data processing is explained in more detail in the Privacy Policy and the Cookie Policy.

13. Limitation of liability

RentIDs provides software infrastructure. It does not guarantee rental approval, favourable decisions, the authenticity of all data provided by users or the total absence of errors. RentIDs is not liable for decisions by agencies, landlords or third parties, nor for inaccurate information provided by users, except to the extent required by law. Nothing in these Terms excludes liability that cannot legally be excluded.

14. Suspension or termination

RentIDs may suspend or terminate access if it detects abuse, legal or security risk, non-payment, breach of these Terms, misuse of data or activity that may harm users, third parties or the service. Users may stop using RentIDs or cancel their plan when the product allows it.

15. Privacy and cookies

The processing of personal data and the use of cookies are governed by the Privacy Policy and the Cookie Policy.

16. Changes to these Terms

RentIDs may update these Terms when the product, the regulations or the way the service is operated change. The version in force will be the one published on this page. Where reasonable, especially for active paying users, we may notify material changes by email or within the product.

17. Governing law and jurisdiction

These Terms are governed by Spanish law. The competent courts will be those that correspond under the applicable rules, without prejudice to mandatory consumer protection rules where applicable.

18. Contact

For questions about these Terms, you can write to soporte@rentids.com.